Frequently Asked Questions
Claims Management Branch (CMB)
- What is the first step I should take when I notice I'm missing my property?
- What is the first step I should take when I notice my property has been damaged?
- I have suffered a personal injury at a TSA checkpoint. What should I do?
- I don't want to file a claim with TSA, but I'd like to file a complaint or suggestion. How can I do this?
- How can I tell if TSA or my air carrier is responsible for my damaged or missing property?
- Why did my air carrier tell me to contact TSA?
- How long do I have to file a claim with TSA?
- Under what authority does TSA adjudicate claims?
- I have insurance for my property. Should I file a claim with my insurance company?
- What are the key items to include with my claim in order to have it processed quickly and efficiently?
- Where should I send my claim forms?
- My damaged or missing property is critical life-supporting property. How can I get my claim expedited for this reason?
- What should I expect after I file my claim with TSA?
- What situations could delay the adjudication of my claim?
- How does TSA process my claim?
- How can I check the status of my claim?
- My contact information has changed since I filed my claim. How can I get my records updated?
- I have additional information to support my claim. Where can I send it?
- I don't believe I am receiving proper customer service? What can I do?
- TSA approved my claim. What is the form I received with my approval letter?
- TSA offered me a settlement for my claim. What is the reason for the settlement offer and how should I proceed?
- TSA denied my claim. What are my options?
- It has been a long time since I filed my claim and I haven't heard from TSA. What should I do?
