TSA Takes Steps to Reduce Cost of Claims, Shifting Money to Security
News & Happenings
June 27, 2007
TSA anticipates paying $2 million less in claims in 2007 than in 2005, money that can be spent directly on transportation security. As a result of the Claims Prevention Program and a trained team of claims investigators, TSA expects to pay out about $1 million in claims this year, down from more than $3 million two years ago.
A TSA claims prevention team travels to airports across the country to assist in developing site-specific plans to reduce claims. It identifies areas to address, shares best practices and offers suggestions for reducing claims. It also promotes efficient baggage tracking, lost and found systems and other procedural changes to reduce claims.
TSA's Claims Management Office has a team of trained examiners who investigate and assess the agency's liability when claims are filed.
"Demonstrating fiscal responsibility for the taxpayers and providing customer service and fairness in the claims process are two duties we take very seriously," says Nick Panuzio, director of the claims management office.
Upwards of 2 million passengers and approximately 2.5 million pieces of baggage go through security screening every day. Based on those volumes alone, incidents inevitably occur, with slightly more than 50 claims filed daily.
That represents less than .002% of baggage screened.
